Don Miller BSc Physiology & Biochemistry, PMP

Don Miller BSc Physiology & Biochemistry, PMP

Don started his working life in the drug metabolism and pharmacokinetics laboratories but soon moved to build a career focussed on project and change management. Don’s primary interest and focus is building project management capabilities, establishing planning and resource management practices, implementing enterprise systems, and benchmarking project management performance. This is underpinned with a good understanding of the drug development processes and the key drivers of R&D performance through the application of KPIs, metrics and benchmarking. Don applies his analytical skills to assimilate complex data to create meaningful insight, evaluate options and develop practical solutions. Don has a BSc in Physiology and Biochemistry from University of Reading and a Diploma in Managing Medical Product Innovation from Scandinavian International Management Institute. Don is part of the Project and Portfolio Management practice. LinkedIn...
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Alliances and Outsourced partnerships

Case Study 1 SITUATION A global pharma company came to us to help its Outsourcing function with the development of an enhanced, standard process for managing CRO partnerships. At this time, some partnerships worked well, but others were dysfunctional and hostile. The internal Clinical functions were reacting angrily; relationships both with some CROs, and internally were strained. Long email arguments had flourished rather than straight-talking meetings that would have cleared the air! SERVICE At first we helped Outsourcing build an influencing case for it to gain acceptance of a new process, with the Clinical functions. The key elements to gain agreement to were around committing to thorough and solid internal agreement before engaging with CROs. Secondly, we modelled and facilitated more effective behaviours in update meetings. These were often adversarial, with little listening, and felt like interrogations about progress metrics and apportioning of blame. We helped leaders make these more positive; creating a trust-building and problem solving atmosphere. Thirdly, we designed an easy to use online...
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